Shipping policy

1. Order Processing

All orders are processed within 24 to 72 hours after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. In periods of high demand, processing times may be slightly extended.

2. Shipping Methods

We offer standard and express delivery options depending on the destination. Available shipping methods are displayed at checkout before order confirmation.

3. Delivery Times

Estimated delivery time is 15–20 business days.

Delivery times are provided as estimates only and may vary due to logistics conditions, customs processing, or peak seasons.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination and selected delivery method. Free shipping may be offered for orders above a certain threshold, as displayed on the website.

5. Order Tracking

Once your order has been shipped, a tracking number will be provided. Customers can track their shipment at any time using the provided tracking link.

6. Delivery Conditions

Orders are delivered to the address provided at checkout. It is the customer's responsibility to ensure that all delivery information is accurate. The seller cannot be held responsible for delays or failed delivery due to incorrect address details.

7. Delays & Force Majeure

Delivery times may be affected by external factors such as customs delays, weather conditions, transport disruptions, or peak seasons. These delays are outside of our control and do not constitute grounds for cancellation.

8. Lost or Damaged Packages

If a package is lost or arrives damaged, customers must report the issue promptly. We will assess the situation and provide a suitable solution, which may include replacement or refund.

9. Customs & Import Duties

For international orders, customs fees or import duties may apply depending on the destination country. These charges are the responsibility of the customer.