Return policy
1. Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 days without giving any reason. The withdrawal period starts from the day the customer receives the products.
2. Return Conditions
To be eligible for a return, items must be:
- unused and in original condition
- in original packaging
- resalable and complete
Any product that does not meet these conditions may not be eligible for a refund.
3. Return Process
To initiate a return, customers must follow the return instructions provided on the website. Returned items must be sent back within the indicated return period after approval.
4. Refunds
Once the returned items are received and inspected, a refund will be processed. Refunds are issued within 14 days after receipt of the returned goods or proof of shipment.
Refunds will be made using the original payment method.
5. Shipping Costs
Standard delivery fees may be included in the refund where applicable. Return shipping costs are the responsibility of the customer unless otherwise stated.
6. Exchanges
Exchanges may be offered depending on product availability. If the requested item is not available, a refund will be issued instead.
7. Damaged or Incorrect Items
If an item is received damaged or incorrect, customers are advised to report the issue promptly. A replacement or refund will be provided after verification.
8. Non-Returnable Items
Certain items may not be eligible for return, including:
- personalized or custom-made products
- items marked as final sale
9. Important Notice
Returned items remain the responsibility of the customer until received. We recommend using a tracked shipping service for returns.